Customer service & contact
How to reach us!
We'd be happy to hear from you! If you have questions on products or any comments or complaints, call the following number for further details:
phone:+49 731 974 88 0 (hours available: Monday-Thursday: 9 a.m. to 12 p.m. and 1 to 4 p.m., Friday: 9 a.m. to 12 p.m.)
To order spare parts directly, please use the form below.
E-Mail: info@finnlo.de
Or use our contact form: (Leave us a telephone number and we'd be happy to call you back!)
What to do when you need service?
Defective equipment may be a nuisance, but does not need to stop you 100%. So that you can return to enjoying your product as soon as possible, please follow the procedure outlined below should you ever need service:
- Have the model name, model number and production number (PO-no.) handy.
- If your equipment is still under warranty, have your proof of purchase ready.
- Call us. For best service, have your equipment nearby to assist our trained service associates in answering any questions as quickly as possible.
Service hours
Monday through Thursday: 9:00 a.m. to 4:00 p.m.
Friday: 9:00 a.m. to 2:00 p.m.
Service telephone: + 49 731 97488 62
Service fax: +49 731 97488 64
Service email: service@finnlo.de
